FAQ

Products & Sizing

How do I choose the right size?
Refer to the Size Guide and the size chart provided on each product page. If your measurements fall between two sizes, choose the larger size for a more comfortable range of movement.

Do all NUBUA products fit the same?
Not necessarily. Each style may have its own cut and fit characteristics, so always check the size chart for the specific product you are considering.

Will the product colour look exactly like the photos?
We aim to represent product colours as accurately as possible. Slight differences may occur due to lighting, photography, and individual screen settings.

Where can I find information about the material?
Material details, fabric characteristics, and product information are provided on each product page.

Orders & Shipping

How can I check the status of my order?
Once your order has been processed and shipped, delivery and tracking information will be available according to the shipping service used.

How long does delivery take?
Delivery time depends on your destination and the shipping method selected at checkout.

Returns & Assistance

What should I do if I receive the wrong item?
Contact the NUBUA team via WhatsApp and provide your order number together with documentation of the item received. Our team will assist with the review.

Can I exchange or return a product?
Return and exchange requests will be reviewed based on the condition of the order and product. Please refer to our Shipping & Returns page for more information.

What if I need help choosing a size or product?
Contact the NUBUA team via WhatsApp. We are happy to assist with product information and sizing guidance before your purchase.

Product Care

How should I care for my NUBUA product?
Follow the care instructions provided on the product label. Some materials require specific care to help preserve their shape, colour, and quality.